Terms of use

These terms are an agreement between you and [registered legal entity name] (“Emoraa”, “we”, “us”). By creating an account or booking a session you agree to them, and to our privacy policy and refund & cancellation policy. If you don't agree, please don't use the service.

If you are in crisis, thinking about harming yourself, or someone is in danger, do not wait for a session. Call Tele-MANAS on 14416 (free, 24x7) or emergency services on 112, or go to the nearest hospital. More helplines are on our crisis page.

Our sessions are scheduled appointments. We cannot monitor messages around the clock or respond to emergencies.

• You must be 18 or older, or have consent from a parent or lawful guardian, collected during booking.
• The information you give us, including your date of birth, must be true and kept up to date.
• You are responsible for keeping your password and sign-in codes private, and for activity on your account.

Emoraa connects you with qualified mental-health practitioners for online counselling and therapy. Practitioners on Emoraa are [employees of / independent professionals contracted by] Emoraa and are responsible for their own clinical judgement.

• Therapy helps many people, but we cannot promise any particular result or recovery.
• Counsellors and psychologists on Emoraa do not prescribe medication unless a practitioner is explicitly listed as a psychiatrist.
• Our free tools (self-checks, the burnout check, the BMI calculator, mood check-ins, and similar) are for reflection and general information only. They are not a diagnosis.
• Manu, our AI assistant, is software, not a therapist. It can make mistakes and must not be relied on for medical, clinical, or crisis advice.

Prices are shown in Indian Rupees and include applicable taxes unless stated otherwise. A session is confirmed once payment succeeds. Rescheduling, cancellations, no-shows, and refunds are governed by our refund & cancellation policy.

Coupons and referral credits have their own conditions shown when you use them. They cannot be exchanged for cash, and we may withdraw one that is being misused.

Please treat practitioners and our team with respect. You agree not to:

• record a session without everyone's explicit permission;
• harass, threaten, or abuse a practitioner or staff member;
• use someone else's account or payment details, or give false information;
• try to break, overload, scrape, or get around the security of the service;
• use the service for anything unlawful.

We may suspend or close an account that breaks these terms. Where it is safe to do so, we will tell you why first.

What you say in a session stays between you and your practitioner. There are narrow exceptions: a serious and imminent risk to your life or someone else's, a child at risk of harm, or a legal obligation such as a court order. How we handle your data is explained in our privacy policy.

The Emoraa name, logo, website, articles, and tools belong to us or our licensors. You may use them for your own personal, non-commercial purposes. Please don't copy, resell, or republish them without permission.

We work hard to keep Emoraa available and accurate, but we provide it “as is”. To the extent Indian law allows, we are not liable for indirect or consequential losses. Our total liability for any claim relating to a session is limited to the amount you paid for that session.

Nothing in these terms limits liability that cannot be limited by law, or your rights under the Consumer Protection Act, 2019.

These terms are governed by the laws of India. If something goes wrong, please contact us first at connect@emoraa.com. We will try to resolve it within 30 days. Any dispute we cannot resolve together falls under the jurisdiction of the courts at [city, e.g. Noida], without affecting your right to approach a consumer commission.

We may update these terms as the service changes. For material changes, we will tell signed-in users before they take effect. Continuing to use Emoraa after that means you accept the updated terms.